Introduction
Welcome to Ashley’s Property Maintenance. These Terms and Conditions outline the rules, responsibilities, and expectations for using our website and hiring our landscaping and property maintenance services. By accessing our website, requesting a quote, scheduling a service, or working with our company, you agree to comply with these terms in full. These conditions are designed to create clarity, protect both the customer and the business, and ensure every project is handled professionally and fairly. Our goal is to maintain honest communication, quality service, and clear expectations from the beginning of every project to final completion.
Services Provided
Ashley’s Property Maintenance provides professional landscaping and property maintenance services for residential and commercial properties. Our services include lawn care, landscaping, landscape maintenance, mulching, plantings, stump grinding, patios, retaining walls, pressure washing, and snow removal. Each service is completed based on the agreed scope of work, property requirements, seasonal conditions, and customer expectations discussed before the project begins. We reserve the right to adjust service methods, scheduling, or materials when necessary to ensure quality results and safe project completion.
Estimates and Pricing
All estimates provided are based on the information available at the time of evaluation, including property size, current conditions, materials required, labor needs, and project complexity. Pricing may change if unforeseen conditions arise, such as hidden damage, drainage issues, weather delays, additional material requirements, or customer-requested changes after work has started. Any adjustments will be clearly communicated and approved before additional work proceeds. We aim to provide fair, transparent pricing while maintaining high standards of workmanship and reliable service for every project.
Scheduling and Appointments
Service scheduling depends on project type, weather conditions, seasonal demand, and overall business availability. We work to complete projects within the agreed timeframe whenever possible, but delays may occur due to severe weather, material availability, emergency service requests, or other circumstances beyond our control. Customers are expected to provide safe and reasonable access to the property for scheduled services. If rescheduling is necessary, we ask for timely communication so we can maintain efficient service and accommodate all customers fairly.
Payments and Billing
Payment terms will be discussed and agreed upon before the start of each project. Some services may require deposits, especially for larger landscaping, patio installation, or retaining wall projects that involve significant labor and materials. Final payment is expected according to the agreed invoice terms once services are completed unless otherwise arranged in writing. Late payments may result in additional fees or delays in future scheduling. We value professional business relationships and aim to keep billing clear, simple, and transparent for every customer.
Customer Responsibilities
Customers are responsible for providing accurate information regarding the property, requested services, access requirements, and any known conditions that may affect project completion. This includes identifying underground utilities, irrigation systems, property boundaries, or special instructions related to landscaping and maintenance work. Customers must also ensure pets, personal belongings, and obstacles are safely removed from service areas before scheduled work begins. Clear communication helps prevent delays, protects property, and ensures safe and efficient service delivery.
Cancellations and Service Changes
If a customer needs to cancel or reschedule a service, we request advance notice whenever possible. Last-minute cancellations for scheduled projects, especially larger installations or seasonal services, may result in rescheduling delays or service fees depending on the preparation already completed. Changes to project scope after work has started may affect pricing, materials, and completion timelines. We work closely with customers to manage adjustments fairly while protecting project quality and scheduling commitments.
Liability and Property Protection
Ashley’s Property Maintenance takes great care to complete every project safely and professionally while protecting customer property. However, we are not responsible for pre-existing property damage, hidden underground conditions, unmarked utility lines, or issues caused by circumstances outside our control. Customers are encouraged to clearly communicate any concerns before work begins. While we take every reasonable precaution, certain landscaping and outdoor maintenance services involve natural risks related to weather, soil conditions, and existing property structures.
Website Use
All content on our website, including text, images, logos, and service descriptions, is the property of Ashley’s Property Maintenance and may not be copied, reproduced, or used without permission. Website information is provided for general service and contact purposes and may be updated without notice. We work to ensure information is accurate, but we do not guarantee that all website content will always be fully complete or current. Use of our website must remain lawful and respectful at all times.
Changes to Terms and Conditions
Ashley’s Property Maintenance reserves the right to update these Terms and Conditions at any time to reflect changes in services, business operations, or legal requirements. Any updates will be posted on this page and become effective immediately upon publication. Continued use of our website or services after changes are posted indicates acceptance of the updated terms. We encourage customers to review this page periodically to remain informed about our service policies and expectations.